お客様の最新情報申告のお願いRequest for Declaration of Customer's Latest Information

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「お客様の最新情報申告のお願い」書面の内容についてContents of the "Request for Declaration of Customer's Latest Information" document

Personal card / corporate cardI received a "Request for Declaration of Customer's Latest Information" document.Why did I receive this?
We are required to keep customer information updated in accordance with the Act on Prevention of Transfer of Criminal Proceeds and other laws and regulations and JCB Card Regulations. Please follow this guidance to submit your declaration regardless of whether or not you have any changes.
Personal card / corporate cardI received several copies of the "Request for Declaration of Customer's Latest Information" document. What should I do?
If you have multiple contracts, confirmation is required for each contract. Please proceed with the procedure from the QR code on each document.
Personal card / corporate cardI do not have a smartphone and cannot read the QR code. What should I do?
If you cannot read the QR code, please enter the URL directly to access the customer information declaration website. You can also access the website from your computer. If the above method is not available, please respond in writing. Please contact the Customer Information Declaration Support Desk listed in the "Request for Declaration of Customer's Latest Information" document.
Personal cardIs a family card (a card issued to a family member of the primary cardmember) subject to declaration?
A family card is not subject to declaration. Only the primary cardmember is subject to declaration.
Personal cardCan a declaration be made by other persons on behalf of a cardmember?
Declaration must be made by the cardmember, and not by others.
Corporate cardCan a declaration be made by other persons on behalf of a corporate representative?
A person responsible for the card account or the corporate representative may submit a declaration.
Personal card / corporate cardI don't know how to read a QR Code. What should I do?
Open a QR code scanner app or the camera app on your smartphone or tablet. Make sure that the QR code is positioned at the center of the screen to read it.
Corporate cardHow can I identify the beneficial owner of the company?
株式会社、有限会社、投資法人、特定目的会社等（資本多数決を採用する法人）に該当する場合 社団・財団法人、学校法人、医療法人、合名会社、合資会社、合同会社等に該当する場合 A beneficial owner is a person who substantially controls the business management of a corporation. In accordance with the amendment to the Act on Prevention of Transfer of Criminal Proceeds, you must declare a beneficial owner when you sign up for a corporate card from October 1, 2016 onward.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I recently swapped cards (upgraded or downgraded), so the name on the card in my possession differs from the name on the "Request for Declaration of Customer's Latest Information" document. Can I still use the document I received to submit a declaration?
If you have swapped your card, the document containing the old card information cannot be used. Please contact the Customer Information Declaration Support Desk listed in the "Request for Declaration of Customer's Latest Information" document in order for us to resend a document with the new card information.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I recently had my card replaced. Can I submit a declaration using the "Request for Declaration of Customer's Latest Information" document?
In case of a replacement card, you can submit a declaration using the "Request for Declaration of Customer's Latest Information" document.

お客様情報申告サイトのログイン（操作方法）についてHow to log in

Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I cannot access the Internet. What should I do?
Please respond in writing. We will send you a written form for declaration, so please contact the Customer Information Declaration Support Desk as listed in the "Request for Declaration of Customer's Latest Information" document you received.
Personal cardCustomers who are asked to respond by sending back documents can ignore this question.Can I use a computer, smartphone, or tablet that is owned by a person other than the primary cardmember, such as a family member, to answer the questions on the customer information declaration website?
You can also answer using a computer, smartphone, or tablet owned by someone else. Please make sure to submit a declaration yourself.
Corporate cardCustomers who are asked to respond by sending back documents can ignore this question.Can I use a computer, smartphone, or tablet owned by someone else other than a corporate representative or a person responsible for the card account to answer questions on the customer information declaration website?
Answers can be made via computers, smartphones, and tablets owned by someone else other than the corporate representative or the person responsible for the card account, but answers must be made by the corporate representative or the person responsible for the card account him/herself.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.Please let me know the recommended operating environment.
This website has been tested in the following environments. The website may not display or operate properly in other environments. OSiOS: iOS 14Android: Android OS 11Windows: Windows10 20H2 BrowserPC
Windows: Chrome, Firefox, Edge (Latest version)
Mac: Chrome, Firefox, Safari (Latest version)Smartphone
iOS 14.3 or later: Safari, Chrome (Latest version)
iOS 14.2.1 or older: Safari (Latest version)
Android: Chrome (Latest version)Tablet
iPadOS: Safari (Latest version)
Android: Chrome (Latest version)
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I would like to know when I can submit a customer information declaration.
It is available 24 hours a day, 7 days a week. However, it may not be available due to scheduled system maintenance.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.When is the deadline for the procedure?
The customer ID to be declared has an expiration date, so please submit a declaration as soon as possible.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I don't know my ID and password for the customer information declaration website.
Both ID and password are listed in the STEP 1 column of the "Request for Declaration of Customer's Latest Information" document.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.A message saying "Your account has been locked" appears.
Please log in again after a certain period of time.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.When I log in, a message saying "Login ID and password do not match" appears.
Please check your login ID and password on the "Request for Declaration of Customer's Latest Information" document and re-enter them.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.When I log in, a message saying "Login ID has expired" appears.
The expiration date of the login ID cannot be renewed. We will send you a written form for declaration. Please contact the Customer Information Declaration Support Desk listed in the "Request for Declaration of Customer's Latest Information" document.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I closed my web browser in the middle of answering the question.
Information is not saved once you close your web browser. Please log in again and make a declaration from the beginning.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I have logged into the customer information declaration website, but I do not to know how to log out.
After the completion screen appears, simply close the window.

お客様情報申告サイトの申告内容についてAbout the declaration you will submit

Personal cardCustomers who are asked to respond by sending back documents can ignore this question.There is a question about whether or not the cardmember's name, home address, telephone number, place of employment/study, and e-mail address have changed, but since I do not know the current registration details, I am unable to determine whether or not there has been a change. What should I do?
If you are unsure of your current registration details, please file a new declaration as "There is a change". If you are able to use MyJCB, the cardmembers-only web service, you can check the information from MyJCB > the "Inquiry/Change of Customer Information" menu.* Some customer information is masked before displaying. In the case of MyJCB app, go to MyJCB >「その他」＞「カード情報の変更・照会」＞「お客様情報の照会・変更」
Corporate cardCustomers who are asked to respond by sending back documents can ignore this question.There is a question about whether or not the corporate personality, bank transfer account (account number), company name or sole proprietorship name has been changed, but since we do not know the current registration details, we are unable to determine whether or not there has been a change. What should we do?
If you are unsure of your current registration details, please file a new declaration as "There is a change". If you are able to use MyJCB, the cardmembers-only web service, you can check the information from MyJCB > the "Inquiry/Change of Customer Information" menu.* Some customer information is masked before displaying. In the case of MyJCB app, go to MyJCB > 「その他」＞「カード情報の変更・照会」＞「お客様情報の照会・変更」
Corporate cardCustomers who are asked to respond by sending back documents can ignore this question.What is a corporate number under laws and regulations?
It is a 13-digit identification number designated by the Japanese National Tax Agency for corporations and some organizations. It is not a number set by a card issuing company, but a corporate number assigned to corporations in accordance with laws and regulations.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.What is the basis for determining the questions in the customer information declaration?
Questions are determined based on the following laws, regulations and guidelines. Act on Prevention of Transfer of Criminal ProceedsGuidelines on Anti-Money Laundering and Anti-Terrorist Financing issued by the Financial Services Agency.Guidelines Concerning Anti-Money Laundering and Anti-Terrorist Financing in the Credit Card Industry issued by the Ministry of Economy, Trade and Industry.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.Why is it necessary to declare nationality, status of residence, and the period of stay?
Questions are determined based on the following laws, regulations and guidelines. Act on Prevention of Transfer of Criminal ProceedsGuidelines on Anti-Money Laundering and Anti-Terrorist Financing issued by the Financial Services Agency.Guidelines Concerning Anti-Money Laundering and Anti-Terrorist Financing in the Credit Card Industry issued by the Ministry of Economy, Trade and Industry. Failure to declare or exceeding the expiration date of the period of stay may result in restrictions on use.
Personal cardCustomers who are asked to respond by sending back documents can ignore this question.It says, "Please check here if you need to change your overseas address." Can I change my home address to an overseas address?
Please contact the card issuer displayed on the back of the card to change the address to an overseas address. (Some card issuers do not accept changes to overseas addresses.)

本人確認書類アップロード、顔写真の撮影についてUploading documents for identification and taking a photo

Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.Why do I have to take photos of my identification document and face?
We make every effort to keep the information submitted to us up-to-date in accordance with the Act on Prevention of Transfer of Criminal Proceeds and other laws and regulations, as well as JCB Card Regulations. Photos of your identification document and your face are required to verify your identity.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I have trouble taking photos of my identification document and face.
Please check the website below for details on how to take photos. https://biz.trustdock.io/web/ekyc-e
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I cannot upload photos. What should I do?
Uploading photos is not allowed in the following cases. Please take the photo in a well-lit place and make sure that the face of the identification document can be seen. Example: The location where the photo was taken is dark and out of focus.The photo is overexposed due to the intensity of light, or the finger holding the ID card is covering the face of the ID card.You are trying to take a photo of an ID card other than the one specified.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.What identification documents should I upload?
Please upload one of the identification documents (driver's license, My Number Card, residence card, etc.) that are shown on the customer information declaration website.

申告後の対応についてResponse after the declaration

Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I received an e-mail notifying me that my customer information has been received. Is this sent from JCB?
A confirmation e-mail is sent to the e-mail address you entered on the customer information declaration website. [ The content of the e-mail sent by JCB is as follows. ] Sender name: system_mail@service.fatf-pf-app.com Sender's e-mail address: system_mail@service.fatf-pf-app.com Subject: お客様情報受付完了のお知らせ Sender name: お客様情報申告サイト Sender's e-mail address: system_mail@reply.jcb.co.jp Subject: お客様情報受付完了のお知らせ
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.It states that a response completion notification e-mail will be sent when I enter my e-mail address, but I did not receive the e-mail after the customer information has been received.
A confirmation e-mail is sent to the e-mail address you entered on the customer information declaration website. Please make sure that you have not set up any e-mail restrictions or other restrictions. The entered e-mail address can be confirmed in MyJCB, the cardmembers-only web service approximately 5 days later. If the e-mail address is different, please register the correct e-mail address within MyJCB.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I entered my information on the customer information declaration website, but I am not sure if I completed responding to the questions.
When registration is successfully completed, the "Response Received" screen will be displayed on the website. If the "Response Received" screen is displayed and you have completed responding to the question but your declaration is incomplete, we will send you a notice to ask you to make a declaration again. If an error occurs during the process of declaration, please log in again and make a declaration from the beginning.
Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I provided incorrect information for the customer information declaration and I want to correct it. What should I do?
Once your declaration has been completed, you cannot declare again using the same ID. Please respond in writing. We will send you a written form for declaration, so please contact the Customer Information Declaration Support Desk as listed in the "Request for Declaration of Customer's Latest Information" document. Please note that it takes approximately one week for the response to be reflected on the customer information declaration website. Please contact us after a certain period of time.
Personal cardCustomers who are asked to respond by sending back documents can ignore this question.I want to update information other than the items for which I answered on the customer information declaration website.
If you are able to use MyJCB,the cardmembers-only web service, please complete the procedure through MyJCB (You may not be able to make some changes). If you are not able to use MyJCB, please contact your credit card issuer which is written on the back of your card.
Corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I want to update information other than the items for which I answered on the customer information declaration website.
Please contact Customer Information Declaration Support Desk indicated on the back of your card.

「再申告のお願い」についてCases where re-declaration is necessary

Personal card / corporate cardCustomers who are asked to respond by sending back documents can ignore this question.I received a letter asking me to declare my customer information again, but do I need to respond again? I don't know what was incomplete.
We apologize for the inconvenience, but please declare your customer information again. The details of why your declaration is incomplete are indicated in the "Reason for Return" section on the front page of the letter. Please check the corresponding alphabet that indicates why your declaration is incomplete in the "List of Reasons for Incomplete Declaration" on the reverse side of the letter.

その他Others

Corporate cardCustomers who are asked to respond by sending back documents can ignore this question.On the customer information declaration website, if the corporate representative does not possess a card, a card must be issued, but the corporate representative does not plan to use the card. Is it necessary to possess a card that will not be used?
A corporate representative must register as a card user and have a card issued in accordance with JCB Card Regulations (for general corporations).